Overview

The field administrator is your agency's account "fixer." This person remains in contact with your agency's Customer Success Manager and manages the Field Admin Console. When new people take over this position, be sure to update your field administrator contact information at aecanvas@scoe.net. These two Field Admin "must dos" are crucial for your account to run smoothly.

1. Field Admin Console

The field administrator can log in to the Field Admin Console and create a support ticket and view its progress for your agency. This person both reports and manages any "Red Ticket" items which are technical things which need to be fixed. To report and track these, the Field Administrator must use the Console. The links below will help your field administrator with this task.

How do I log in to the Field Cloud Admin Console?

What are the different case roles in the Field Admin Console?

How do I use the Field Admin Console?

2. Familiarize Yourself with the Field Admin Console

This informative PDF outlines what to do if you have a tech issue which needs to be addressed by Instructure. As a field administrator, you are empowered with the option of opening a support ticket, using the Field Admin Console and then learn how to troubleshoot. Field Admin are the only people with access to these tools.

Field Admin are important to sustaining a healthy Canvas instance for your agency.